Designed for new and aspiring department heads, regional team leaders and other middle managers.


It helps learners to consolidate their management skills and experience, gain comprehensive business knowledge, and develop the technical skills they need to lead effectively at this level in an operational management role.


As a learner on this qualification you will learn and develop a range of skills required for working effectively as an Operational Manager while being taught the knowledge required to work successfully within this area of management. (Please note that the ‘Operational Manager’ role may be described differently by different employers).


You will gain and demonstrate your skills and knowledge in the core areas of management through a set of mandatory units, then through a choice of optional units allowing you to experience the different skills required to work within management and leadership positions in organisations.

ILM Management and Leadership Level 4

01752 564342

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